Fruits & Vegetables customer case - Capexo

How Capexo, European leader in exotic fruits, made Supplier Compliance a real lever for differentiation from its competitors

“Commercially, Tracklab has become a selling point with our most demanding customers, allowing us to reassure them of the attention we pay to meeting their requirements and monitoring the compliance of our activity.”
Or
Rungis, France
Activity
Import of exotic fruits and vegetables
Number of employees
20-249
Constraints
GFSI (IFS Broker, IFS Food, GLOBALG.AP CoC), customer requirements

Solve their challenges with Tracklab

Why did they call on Tracklab?

Capexo, the European leader in the import of exotic fruits and vegetables based in Rungis, has chosen Tracklab to transform Supplier Compliance management into a strategic lever.

Before using Tracklab, Capexo faced many challenges in managing Supplier Compliance . The lack of responsiveness to customer requests compromised their ability to respond quickly to growing market demands . The reliability of supplier tracking and compliance analysis was complex to maintain on an ongoing basis, making it difficult to ensure rigorous compliance with standards such as IFS Food, Broker or GLOBALG.AP Chain of Custody.

Customer and certification audits were particularly difficult to prepare, requiring heavy and time-consuming administrative work. In addition, the lack of visibility into supplier data and the difficulty in obtaining responses from them represented major obstacles to their effectiveness and their differentiation from the competition.

"We were faced with document management issues with a lack of visibility on Supplier Compliance, a lack of response from suppliers and significant administrative burdens."
ROI

What results did they get with Tracklab?

Key figures

+35%
productivity improvement
+67%
improving supplier compliance
+59%
responsiveness to customer requests

Concrete cases

Customer satisfaction and trust through maximized responsiveness
Supplier satisfaction through an intuitive and easy-to-use interface
Simplified audits thanks to always up-to-date data
Satisfaction of operational teams and time saving for quality managers
"In just 6 months, we have seen a marked improvement in the accuracy of our supplier tracking data and our ability to respond quickly to our customers' requests, which are becoming more specific and demanding every day."

A seamless integration

How did Tracklab fit into their processes?

1

Supplier tracking dashboard

A centralized database and real-time dashboard ensure efficient monitoring of supplier and product compliance.
2

Automatic updates directly linked to suppliers

Automatic notifications, an intuitive supplier portal and connection to GLOBALG.AP ensure simplified management and certified updates in real time.
3

Deployment process

Tracklab provided comprehensive support with data import, personalized configuration, team training and communication with suppliers.
“Tracklab has allowed us to have a centralized, 360° supplier compliance database that is constantly updated directly in collaboration with our suppliers.”
"The deployment of Tracklab was extremely simple. Their teams managed the recovery of all our data from A to Z, we only had to send them our Excel tracking and our supplier files and they took care of everything!"

Ready to be part of the community?
Subscribe to our newsletter to keep up to date with our latest news!
By clicking on "Sign up" you agree to be contacted by Tracklab. For more information, see our privacy policy
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
© 2023 Tracklab. All rights reserved.
Legal notice
Privacy policy